The global field service management industry is expected to grow by more than $20 billion between 2021 and 2030. With such a staggering increase in value, it’s clear this is a sector that is vital to many important industries.
But how can your company use field service management to scale and gain a larger share of the market? If you don’t run your off-site operations proficiently, you could miss opportunities that leave you trailing behind the competition.
There’s no cause for alarm, as you can use several core field service management strategies to take your business to the next level.
Read on to learn more.
Streamline Your Work Planning Process
One of the most crucial aspects of resource management is having an efficient scheduling system. Otherwise, you might find employees are being underused or that you’re overlooking jobs that need to be completed.
This is when having first-rate field service software can make your business more effective and streamlined. For example, you’ll be able to use your field service scheduling system to view which employees are available and check if they have the skillsets that are suitable for particular jobs.
When you use the best software, you’ll also be able to plan in advance using a simple and intuitive interface. This will allow you to create schedules with ease, making it straightforward to allocate your field service staff where they can be most productive.
Create More Accurate Timekeeping Records
You want to have complete trust with your clients, but they may sometimes question the number of hours billed on their invoices. While you know your workers are honest, you can also prove this to your customers to give them peace of mind.
With field service management systems, employees can use their mobile devices to log the times when they start and stop work. This can be done at the touch of a button so the task doesn’t take up unnecessary time. As a top-class system will record the location of workers using geo-tagging, this will show your client when your employees were on-site.
By displaying that you are a reputable firm, you can win more business and scale your operations.
Faster Reaction Times
There are times when you need to change your plan. This could be due to staff sickness, an emergency job coming in, or even a vehicle breakdown. If you need to spend minutes, or even hours, phoning around your employees to see who is available, this can waste time and money.
Fortunately, managers can react in real time using field service management software. They’ll instantly be able to see where each staff member is located and allocate the most suitable employee to the new job.
The worker dispatch process takes seconds as the change in schedule will appear on their mobile device. You can also plan the fastest route, allowing your employee to swiftly move from one job to the next without delay.
Improve the Customer Experience
In a competitive market, you need to differentiate your business from your rivals. Doing a superb job is now only part of providing a terrific customer experience. To stand out from the crowd, you also need to make your client interactions as easy as possible.
By using field service management strategies, you can make customers feel more valued. This can include always having a manager on-site when a customer requires an update.
It can also be helpful to ensure you have qualified staff available to liaise with other contractors who are working on the same job. This can prevent any avoidable delays that could upset a client.
The simplest way to do this is to use field service management scheduling software. However, you should also have a manager with strong organizational skills in charge.
Stay On Top of Your Budget
One of the main issues of having employees working away from your premises is keeping track of your spending. A successful field service business needs to know precisely how much expenditure is occurring on each site. This means you can ensure your business is covering costs and making an acceptable profit.
Each of your field service operations should have separate accounts so you can accurately analyze the data. This will make it easier to make sound financial decisions so you can grow your business.
If you use a quality field service management system, you’ll be able to see this information at a glance.
Access to Your Data From Anywhere in the World
You will be trusting your employees to work independently away from your site, but you should still have an overview of what is happening. By investing in field service management software, you’ll be able to log on and confirm that your business is running smoothly.
You don’t even need to be in the same country to monitor your field services. Simply connect to the internet anywhere in the world and see what jobs are being completed at any given time.
Increase Your Profits With Field Service Management
The right field service management strategies can have a powerful effect on your business. You’ll be able to better allocate resources, keep precise records, and provide your customers with a superior experience. You’ll also find it easier to manage your budget and run your business even if you’re on the other side of the globe. Investing in field service management solutions can help you scale your business to new heights.